Refund policy

We have a 5 day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@radbeer.com. If your return is accepted, we’ll send you a cancellation form which you can print out, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that you’ll be responsible for the costs of returning the items to us unless we delivered the item(s) to you in error, or if the item is damaged, defective or incorrect. It is the customers responsibility to ensure the goods are correctly repackaged and safely returned.

You can always contact us for any return question at hello@radbeer.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping fees are non-refundable; if your order qualified for free shipping, we will deduct our incurred shipping cost from your refund.